Contact us soon after delivery with the order number and photos. That covers packaging that is badly damaged, an item that does not match the order, or goods that are clearly thawed on arrival. Depending on the case, we replace the goods or refund part or all of the payment.
Refunds
Once frozen food has left the cold chain, we generally do not refund or collect it because you changed your mind. Contact us promptly if it is damaged, wrong, or thawed on arrival.
What we will look at
How a refund is paid
A refund goes back to the original payment method. The time it takes depends on the payment provider. This page does not promise a fixed number of days.
Delivery fees
If we or the delivery caused the problem, the related delivery fee is included. A refund may not be available if the address was wrong or nobody received the parcel and the goods warmed up.
How to ask
Email chengxunghang11688@gmail.com and put the order number in the subject. Rights that Hong Kong law does not allow us to exclude still apply.